Raleigh 866.342.7665 /Concord 800.311.2734 /Ashland 804.365.5144 /Chesapeake 757.819.9116
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Shipping

Terms & Conditions

Refund Policy

We will issue a credit for merchandise that is unused and in original packaging within 30 days of purchase. Any defective merchandise can be exchanged within 30 days of purchase. All merchandise returned after 30 days of purchase will have a 20% restocking fee. The customer is responsible for return shipping of any returned products, some exclusions may apply (please call for exclusion information).

Shipping Policy

Please be assured that your items will ship out as soon as possible after the order is processed. We use the United Parcel Service (UPS) for all purchases. Sorry, but we cannot ship to P.O. Boxes.

If you're trying to estimate when a package will be delivered, please note the following:

Credit card authorization and verification must be received prior to processing.

Shipments are picked up from our office at 3p.m. Monday through Friday only. Orders that are placed on Saturday or Sunday will not be processed and shipped until Monday’s scheduled pickup at 3p.m. For items shipping via UPS Ground please allow 2-7 days for processing before shipping. For items shipping via UPS Next Day, Second Day or Third Day; those orders received by 2p.m. will process same day if in stock. You will be notified as soon as possible for any items that are not in stock. You will receive an email with tracking information as soon as your package(s) ship.

UPS deliveries occur Monday through Friday, excluding holidays, unless you choose Saturday delivery during checkout.

UPS Shipping Times-

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Out Of Stock Items

All items are offered subject to availability. If on receipt of your order, the item(s) you have ordered are not in stock, Benchmark Tool and Supply will contact you as soon as possible, giving you the option to have them placed on back-order for dispatch when returned to stock. If you decline this option, a full refund will be made.

Sales Tax Policy

PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. In North Carolina orders will be charged sales tax depending on County. If you are tax exempt please include your Tax Exemption number during check out and fax or email a copy of your Tax Exemption Certificate to: Orders@benchmarksupply.com OR 919.835.2141

Changes to our Terms & Conditions

Our Terms and Conditions are subject to change without prior notification. If we change our Terms & Conditions, we will update the Terms & Conditions modification date below.

This policy was last modified on 11/1/2014